FAQ's

Frequently Asked Questions about traps, usage, ordering, mosquito science and more!

If you don't see an answer to your question, please contact us and we will help you.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long will it take to receive my order?

We ship orders the same day if they’re placed by 11 AM CST.

Delivery times depend on the carrier you choose:

  • UPS: 3-5 business days (standard shipping)
  • USPS: 3-7 business days, depending on your location

Please note these are estimates, and actual delivery times may vary based on your address and current conditions.

Do your products have a warranty?

We offer a Two-Year Limited Manufacturer Warranty benefits. Go to our Product Registration & Warranty page to learn more.

What is your return policy?

We offer a 30-day money-back guarantee if you're not completely satisfied with your purchase. As long as the product is in good condition and you have proof of purchase, we’ll be happy to assist you with the return.

How long will it take to receive my refund?

We typically process refunds within one business day after we receive your request. However, the time it takes to appear in your account depends on your bank.

I don't like the product and it doesn't meet my expectation. Can I return it? Do you provide return labels?

We would like to encourage you to first reach out to us to see if there is a solution we can provide. Our traps are not a simple on/off solution and can require different placement and set up options to improve your catch rates. We also have expert mosquito scientists and Entomologists on our team that would gladly provide their expertise if needed.

If you’re still not satisfied, we do offer a 30-day money-back guarantee with your purchase. As long as the product is in good condition and you have proof of purchase, we’d be happy to assist with your return. We can also provide a return label for your convenience. Please contact us so we can help.

Orders

Below are some common questions about orders

Can I still change my order after the order has been placed?

Yes, you can still change your order as long as it hasn’t been shipped yet. Just let us know as soon as possible, and we’ll be happy to assist!

Where is my order?

A link to track your order should be in your confirmation email. If you cannot find it, please contact us and we can help you track down your order.

The item is damaged. How do I request a replacement?

To request a replacement, please email us a photo of the damage along with your order number, and we’ll take care of it right away. Email photo to: shop-us@biogents.com

I accidentally added an item in my order. Can you cancel it?

If your order hasn't shipped yet, we can help cancel the item. Just reach out to us as soon as possible with your order details, and we'll do our best to take care of it!

Products

Below are some common questions about our products

What size area does the traps cover?

There are many different criteria that influence the catch rate such as mosquito population, breeding waters, resting places, tree cover, climate, surroundings, etc. As such, it’s hard to give a reliable estimate. Depending on whether your yard has a lot of plants or not, you may need a different number of traps for the same area. But, as a general rule, one BG-Mosquitaire trap covers roughly the area of one average-sized house and garden. Mosquitoes often fly around their surroundings in search of a blood meal, and sooner or later they will pass by a well-placed trap running 24/7. However, we recommend two BG-Mosquitaires positioned on either side of the area you want to protect to catch female mosquitoes before they find you or your family.

How far away should I distance the traps from people?

We recommend maintaining a distance of at least 15 ft. between people and the trap. A human will always be more attractive than even the best trap, so the trap shouldn't be placed directly on patio or a deck, but in the greenery nearby; preferably in a shady, humid, and wind-protected location where mosquitoes like to rest and breed.

Where should I place the trap?

The best place to position our outdoor traps is somewhere shady, humid, and wind-protected, where mosquitoes like to rest and breed. To find the best position and to get the highest catch rates, test different locations! A few feet can make a big difference.

Adding CO2 to your BG-Mosquitaire can increase your catch rate by up to 400%. You can attach one CO2 tank to two BG-Mosquitaire traps. Get a BG-Timer to increase your efficiency and save money over the long-term. Use the BG-GAT to trap female mosquitoes after they have bitten someone and before theylay their eggs. Place the BG-GAT within the perimeter of the BG-Mosquitaire traps (closer to humans and in a calm, shady spot).

How many traps do I need to put in my yard?

One good trap in the right place is more effective than many traps in the wrong places. The catch area of a given trap depends primarily on wind direction, but also on many other factors. It is very important to place the trap in the vicinity of mosquito resting places such as bushes and greenery.

If you have several resting areas around your house at least 50 ft. apart, it might be necessary to place extra traps. We recommend two BG-Mosquitaires positioned on either side of the area you want to protect to catch female mosquitoes before they find you or your family

Use the BG-GAT to trap female mosquitoes after they have bitten someone and before they lay their eggs. Adding CO2 can increase your catch rate by up to 400%.

Will I be able to kill all the mosquitoes?

The trap itself doesn't kill mosquitoes, but they dehydrate and die once they are caught in the catch bag.

Looking at the whole population of mosquitoes in your area, you will be able to decrease the local population. However, you will not eliminate the whole population, because there will always be some breeding areas in the neighborhood where mosquitoes can hatch. In general, the wider the area is that is covered with the traps, the better the result. Take advantage of our Refer a Friend program to include your neighbors in your fight against mosquitoes. You can ALL be heroes.

How many mosquitoes will I trap per day?

It is amazing how many mosquitoes can be caught in a short time. It depends on the size of the mosquito population of the location where you are. If precautionary measures (e.g., destruction of breeding sites) have been correctly performed, the number of mosquitoes in the trap should decrease over the course of the season.

Can I leave traps out in the rain? Will the electrical part and the attractant still work?

Our outdoor products are all rainproof to IP68 standards, however, we recommend unplugging the BG-Mosquitaire in the case of a thunderstorm. The trap will not be damaged by the rain and the fan will continue to run but since mosquitoes do not fly in heavy rain, the trap will not catch as many mosquitoes as usual. Also, the catch rate will be reduced until the white upper part and gauze are dry again.

It is important to remember that the BG-Mosquitaire and BG-Sweetscent attractant target female mosquitoes seeking to bite for a blood meal needed before they lay eggs. Once they have their meal, they will then seek a place to breed by laying their eggs in standing water. The BG-GAT lures breeding mosquitoes. Check your area for standing water after a rainstorm and eliminate any potential breeding spots to reduce mosquito reproduction.

Why is the fan making noise?

Our fans are designed specifically for our traps (12V for BG-Mosquitaire). In order to catch the mosquitoes, the fan needs a certain amount of power. The noise is caused by friction and airflow created by the mechanical components in the product. The BG-Mosquitaire trap produces a noise level of about 50dB (measured at a distance of 3 ft. from the trap in an empty room). The BG-GAT doesn’t need electricity and is therefore completely silent. The Biogents Team is continuously researching and developing new and improved products to produce even quieter traps for you that don’t compromise on effectiveness.

Is the BG-Sweetscent only use in the BG-Mosquitaire?

The artificial human skin scent BG-Sweetscent is suitable for the BG-Mosquitaire. It is also suitable for mosquito traps from other manufacturers.

It might be assumed that we are biased towards our products, but we are scientists at our core. Our traps and attractants have been thoroughly lab and field tested against competitor products. The data says it all and we are proud to share that the BG-Mosquitaire outperforms them all. And our research has been validated in over 400 scientific publications.

What do I to do if my trap doesn't work anymore?

Our products are guaranteed for two years. The guarantee is subject to use in accordance with the instructions for use. If you have an issue, you can always contact us or contact your local distributor. You can also find many spare parts for the traps here in our webshop.

Why does Biogents recommend using different traps?

For the best mosquito protection in your garden and home, we recommend the Biogents Trap System, especially for aggressive day-biting tiger mosquitoes. This system includes:

  • BG-Mosquitaire: Attracts the most aggressive mosquitoes looking for a blood meal.
  • BG-GAT: Targets egg-laying tiger mosquitoes, preventing up to 100 offspring per trapped female.

For enhanced outdoor control or evening mosquito activity, add BG-Booster with CO2 to your BG-Mosquitaire. This increases its effectiveness, attracting more mosquitoes, including hard-to-catch species, and boosts catch rates by up to 10 times.

With this system, you can significantly reduce both biting pressure and mosquito populations.

When do mosquitoes bite? Day or night?

There are around 3,500 different species of mosquitoes worldwide with about 100 in Europe and 170 in North America. Different species may have completely different ways of life. Whereas certain species appear in relatively low densities, others may appear in tremendous numbers of individuals, after floods, for example. In general, tiger mosquitoes are day-biting mosquitoes while common mosquitoes will bother you at sunrise or sunset.

Are mosquitoes attracted by light?

No. It is commonly said that mosquitoes are attracted to light, but this is a misconception. It is scientifically proven that light doesn't attract mosquitoes.

Mosquitoes enter your home when you are there, simply because you are breathing and therefore emit signals that are attractive to mosquitoes: heat, skin odor, CO2.

Where are the mosquitoes most likely in my yard?

Mosquitoes’ prefer resting areas are usually shady, humid, and wind-protected locations. In addition to that, water reservoirs such as flowerpots, vases, buckets, water barrels, rain gutters, puddles, or even discarded cups that contain water are usually breeding sites for mosquitoes. The most shady and humid place at noon time is usually the best place to catch mosquitoes. Experiment and try several places or move the trap a few meters and analyze the difference.

Where do they lay their eggs? And how many do they lay?

Each female lays between 30 and 300 eggs. Culex lay their eggs in "pods" on the surface of the water. Tiger mosquitoes lay their eggs on a moist substrate at the water's edge.

Enhance your mosquito control by eliminating breeding sites: Empty or completely cover rain barrels; remove old tires; empty plant saucers, buckets, and other water holding containers; keep rain gutters clear.

How long does it take for mosquito eggs to hatch?

The lifecycle of a mosquito can take from seven days to one month depending on the mosquito species and the temperature (the hotter it is, the faster the cycle).

Why do I need to keep my trap continuously plugged in?

The BG-Mosquitaire should be plugged in 24/7 to keep the catch rate constant and significantly reduce the mosquito population even when you are not in the yard. Catch them before they bite you!

When is the best time to install the traps in my yard?

The sooner you can activate the trap the better. Around springtime, or when temperatures rise above 59 °F. By using the trap, you will be able to maintain the mosquito population as low as possible by catching mosquitoes as soon as possible in the season, since each one could lay up to 100 to 300 eggs (depending on the species). Those eggs would turn into potential biting mosquitoes, reproduce and increase the mosquito population exponentially. A mosquito that you find in your yard probably hatched within 656 feet of your home. That’s a very specific number, but what else did you expect from scientists?

What is the difference between the three traps?

For effective mosquito control indoors and outdoors, we recommend the Biogents Trap System, which includes:

  • BG-Mosquitaire: Attracts mosquitoes seeking a host to bite.
  • BG-Mosquitaire+ CO2: Attracts all species of mosquitoes seeking a host to bite day or night.
  • BG-GAT: Targets egg-laying tiger mosquitoes, reducing the next generation by 30-300 offspring per trapped female.

To increase outdoor catch rates, a combination of the three traps will make your system more effective against a wider range of mosquitoes, including hard-to-catch species, and boosting the catch rate by 10 times. This system reduces both biting mosquitoes and future populations, providing optimal protection.

Do the traps really work?

There are more than 400 publications using the traps or evaluating their effectiveness. Biogents traps have now been sold in more than 100 countries. For more than 16 years, Biogents mosquito traps have been used by researchers, organizations, city councils, and individuals around the world. Our customers include the German and French armed forces, numerous mosquito control districts, and public health organizations around the world, including WHO, and Institut Pasteur.

Why should I purchase Biogents traps instead of other mosquito traps that are on the market?

If you are suffering from a mosquito infestation and want to reduce the number of bites, then you should buy the BG-Mosquitaire trap. The BG-Mosquitaire has been specifically developed for use against tiger mosquitoes. Many international scientific studies that have been published in the top global scientific journals and also presented at major scientific conferences, conclude that the BG-Mosquitaire trap catches a much higher number of mosquitoes than other mosquito traps do. These publications can also be viewed on our website.

When will the trap begin to be effective?

The Biogents trapping method needs about a week to start working effectively. The traps (“artificial human beings”) are permanently present as opposed to human beings, and they catch wandering mosquitoes, so the active population (and its reproduction rate) will be kept down in the long run.

Is it possible to run the traps with batteries or solar power?

We know this is an important feature for our customers and our product and R&D team is already working on a solution. The BG-Mosquitaire can be run off a 12V battery which you could add a solar panel to (30-50W recommended). Be aware that a mosquito trap should be placed in a shady area, while the solar panel has to be in a sunny place. In the meantime, you can use our extension cable and Y-connector to be able to plug the trap in, while maintaining the best possible positioning for it.

Where should I store the trap during the winter?

The best location for storage is somewhere enclosed and not exposed to winter weather. Do not store the trap below freezing point for an extended period of time.

Does the trap also work for biting midges?

The BG-Mosquitaire used with CO2 does also catch biting midges. Although the BG-Mosquitaire is optimized to catch mosquitoes, our experience shows that midges (no-see-ums, or as scientists call them, Ceratopogonidae) are indeed captured when CO2 is added. However, there are currently no studies for this use, unlike mosquitoes which we have lots of study data on.

How do Biogents mosquito traps affect the environment? Doesn't this take away a food source for birds and bats?

In many countries, widespread insecticide use harms not only mosquitoes but also the environment, affecting plants and animals. Other mosquito traps often rely on UV light, killing all insects indiscriminately. In contrast, our mosquito traps use a scientifically developed attractant, based on 20+ years of research, to target only mosquitoes (blood-feeding micro predators), ensuring minimal impact on other wildlife.

Mosquitoes have a high reproduction rate, with a single female producing over 300 eggs. Natural predators like birds and bats consume less than 5% of their population, and mosquitoes often die from environmental factors like temperature. Our traps help control mosquito populations sustainably without harming ecosystems. For example, in the Maldives, our traps allowed the environment to recover from years of insecticide use, bringing back native insects and plants.

Our traps are live traps, and you can choose to release captured mosquitoes at a safe distance or feed them to birds and fish after freezing.

Where is the Biogents company based?

Biogents AG Head Quarters and Research Facilities are in Regensburg, Germany.

Biogents Inc. is our U.S. based company located in Cary, North Carolina.

How does your referral program work?

We have a Customer Loyalty program that includes discounts and rewards based on several activities including referrals. Visit our Rewards page to learn more and start earning points! Use referrals to encourage your neighbors to get their own Biogents trap system. Everyone can be a HERO!