Sticky Cards Season Pack (30x)
BG-Sweetscent Season Pack (3x)
Subscription FAQs
Can I update or cancel a subscription?
Yes, of course. You can change or cancel a subscription any time you want in the customer portal. Your subscriptions can be managed through your Biogents shop account after you log in.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
If you want to subscribe to more refills, please buy them through the shop. Then you can log in to your account and manage all your subscriptions from one place.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, you should receive an email with a link where you can safely update your payment method. Or login to your account and you can update your payment methods at any time.